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Conceptualizing Knowledge Work Utilizing Skill and Knowledge-based Concepts

The Case of Some Consultants and Service Engineers

Loughborough University Business School, d.hislop{at}lboro.ac.uk

This paper engages with the related debates on what constitutes knowledge work and how to conceptualize the role of knowledge processes in work. Fundamentally it is suggested that the use of both skill and knowledge-based concepts provides a richer way of conceptualizing work than through the use of knowledge-based concepts only. The framework developed which utilizes both skill and knowledge-based concepts involves the reconceptualization of Frenkel et al.'s (1995) neglected perspective on (knowledge) work. The utility of this framework is illustrated via both using it to conceptualize the work of some management consultants and office equipment service engineers, and through a discussion which compares this framework with the practice-based perspective on knowledge.

Key Words: knowledge • knowledge work • labour process theory • practice-based epistemology

Management Learning, Vol. 39, No. 5, 579-596 (2008)
DOI: 10.1177/1350507608098116


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